How can I define an SLA that has a Breach time (Planned end time) that is for a user defined time? - Support and Troubleshooting
Create a formula field that determines if an account's SLA expiration date has expired. - Salesforce Developer Community
![How can I get (on a separate metric sheet) the average SLA time within a given month? — Smartsheet Community How can I get (on a separate metric sheet) the average SLA time within a given month? — Smartsheet Community](https://us.v-cdn.net/6031209/uploads/ZXS917R2FJKC/master-sheet-png.png)
How can I get (on a separate metric sheet) the average SLA time within a given month? — Smartsheet Community
![Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation](https://confluence.atlassian.com/servicemanagementserver/files/956713305/956713308/1/1535378513219/workflow_sla_pause_until_due_date_passed.jpeg)